SmallBizGenius Analysis
Knockaround receives overwhelmingly positive feedback for its affordable and stylish sunglasses. Customers consistently praise the company's excellent customer service and the quality of its products for the price.
Category Breakdown
Scores based on analysis of 296 recent reviews
Customer Service
9.0/10Reviewers consistently praise Knockaround's customer service, highlighting quick responses, helpful representatives, and efficient resolution of issues. Many reviewers specifically mention instances where the company went above and beyond to address problems, such as replacing lost shipments or faulty products free of charge.
24 reviews mention thisProduct Quality
7.0/10Many reviewers are impressed with the quality of Knockaround sunglasses, especially considering the affordable price point. They often mention the polarized lenses, stylish designs, and overall durability. However, some reviewers note that the lenses can scratch easily and that the frames may not be as durable as more expensive brands.
30 reviews mention thisShipping & Delivery
7.0/10Many reviewers report fast shipping and timely delivery. However, a notable number of reviewers experienced issues with shipping, including lost packages, delays, and incorrect addresses. The company's response to these issues is generally positive, with many reviewers praising the customer service team for resolving shipping problems quickly.
15 reviews mention thisPricing & Value
9.5/10Reviewers consistently emphasize the excellent value for money offered by Knockaround sunglasses. They appreciate the combination of style, quality, and affordability, making Knockaround a popular choice for those seeking stylish eyewear without breaking the bank. Many compare the quality favorably to more expensive brands.
20 reviews mention thisStyle and Design
8.5/10Customers frequently compliment the wide selection of colors, styles, and designs available from Knockaround. Many appreciate the ability to customize their sunglasses and the unique collaborations offered by the brand. The stylish aesthetic is a major draw for many customers.
18 reviews mention thisPros & Cons
What Customers Love
"My shipment was lost in shipment and with no questions shipped me replacements at no charge. Top notch customer service."
"These glasses compair to oakley or rayban at a fraction of the cost."
"I loved the wide selection of colors and styles available"
"Shipping was quick, the products are great quality and fit just as intended."
"Golf game definitely benefitting from seeing the ball in the air with the polarized lenses."
Common Complaints
"Lenses scratch easily and coating bubbles."
"I ordered a pair of Knockaround sunglasses from Amazon and it appears that I will not receive the order until 3 or more days after the promised delivery date."
"It is just a little bit inconsistant casue the black lenses are very dark and not great for evening gloomy driving."
"This particular pair I purchased, the Deja Vue's, was not very durable. Its not like the 5 other pairs Ive purchased. These are very thin, kinda flimsy, plastic material."
"I've left three voicemails, I've tried the online chat, and I submitted a message on the web..."
Common Questions About Knockaround
Answers derived from customer review patterns
Is Knockaround legit and trustworthy?
Yes, Knockaround appears to be a legitimate and trustworthy company. Based on the reviews, the majority of customers have positive experiences with the brand, praising the quality of the sunglasses for the price and the excellent customer service. While some customers have reported issues with shipping or product durability, the company generally responds quickly to resolve these problems. The positive sentiment and willingness to address customer concerns suggest that Knockaround is a reliable option for affordable eyewear.
Based on 45 reviewsDoes Knockaround have good customer service?
Yes, Knockaround is consistently praised for its excellent customer service. Many reviewers highlight the company's responsiveness, helpfulness, and willingness to go the extra mile to resolve issues. Customers report positive experiences with returns, replacements, and general inquiries, indicating that Knockaround prioritizes customer satisfaction. The positive customer service experiences contribute significantly to the brand's overall positive reputation.
Based on 24 reviewsIs Knockaround worth it for small business?
Knockaround can be a worthwhile option for small businesses seeking affordable and stylish eyewear for promotional purposes, employee gifts, or resale. The brand's customization options and bulk discounts make it suitable for businesses looking to create branded merchandise. While the quality may not match that of high-end brands, the positive customer service and overall value proposition make Knockaround a viable choice for budget-conscious businesses. However, businesses should be aware of potential shipping delays and durability concerns reported by some customers.
Based on 20 reviewsWhat is Knockaround's return policy like?
While the specific details of Knockaround's return policy are not explicitly mentioned in every review, the general consensus is that the company is accommodating and responsive to return requests. Several reviewers mention receiving replacements or refunds for damaged or incorrect items without significant hassle. This suggests that Knockaround has a customer-friendly return process, although it's always recommended to check the official website for the most up-to-date policy information.
Based on 8 reviewsAre Knockaround sunglasses durable?
The durability of Knockaround sunglasses is a mixed bag, according to customer reviews. While many reviewers find the sunglasses to be surprisingly durable for the price, others report issues with lenses scratching easily or frames breaking. The overall consensus is that Knockaround sunglasses are adequate for everyday wear but may not withstand rough handling or extreme conditions. Customers seeking maximum durability may want to consider investing in higher-end brands.
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